Contact Hero2 NZ – Support, Orders & Returns

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Got a question? We’re a small NZ team and we read every message.

Fast answers: Check our FAQ or Shipping & Returns

Email us: heroes@hero2.com
Reply time: within 24–48h (NZT)
Order updates: include your Order # so we can help faster.

Frequently asked questions

Mouth tape is a simple strip that keeps your lips gently closed while you sleep.

It helps you breathe through your nose — not your mouth — which can reduce snoring, prevent dry mouth, and improve sleep quality.

Hero2 Mouth Tape is designed with a light seal or extra-strong seal, so you stay in control and comfortable all night.

Yes, when used correctly.

Hero2 uses a gentle, latex-free adhesive that’s safe for sensitive skin and easy to remove.

If you have respiratory or medical conditions, consult a healthcare professional before using any mouth tape.

Nasal strips are small adhesive bands that sit on the outside of your nose.

They gently lift the nasal passages to open your airways and make breathing easier — during sleep, training, or everyday life.

They’re a natural, non-invasive way to improve airflow without medication or sprays.

Absolutely — in fact, that’s the Hero2 Sleep Bundle.

Mouth tape encourages nose breathing, while nasal strips help air flow more freely.

Together, they’re the perfect team for better sleep and recovery.

The Hero2 H-Cut Mouth Tape is built for comfort and control.

The unique “H” shape gives you a secure seal that keeps your mouth gently closed — but with just enough flexibility to move or breathe naturally if needed.

You can wear it tighter for a full seal, or lighter for gradual training.

This design helps beginners build the habit of nasal breathing without feeling claustrophobic.

It also allows small movements like sipping water, speaking briefly, or adjusting while falling asleep — all while keeping your lips comfortably sealed through the night.

Anyone who wants to sleep better, snore less, or simply breathe easier.

They’re ideal for beginners, people with sensitive skin, athletes, or anyone wanting to build a nasal-breathing habit.

There’s no real evidence that adding collagen, vitamins, or “active ingredients” to mouth tape improves your breathing or sleep.

At Hero2, we keep it simple — the goal is to train your body to breathe through your nose, not to add extra ingredients that don’t reach your skin or bloodstream.

Our tape is built for what actually matters: comfort, control, and consistency — not gimmicks.

Avoid using mouth tape if you’re congested, sick, or have breathing difficulties, nasal obstruction, or diagnosed sleep apnea.

Always start gradually — try short naps first, then overnight use once comfortable.

We focus on smart packaging, not greenwashing.

Our boxes are recyclable and minimal, reducing waste wherever possible — because small steps count when you make them every night.

Orders are shipped within 1–2 business days, and usually arrive in 2–4 business days (add 1–2 days for rural addresses).

All NZ orders over $50 ship free.

We offer a 30-day money-back guarantee for unopened boxes and a 7-day sleep trial for one opened pack.

If you’re not happy, email us at hero@herotwo.com — we’ll make it right.

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Frequently asked questions