Returns & Guarantee
30-Day Money-Back Guarantee (unopened)
If you change your mind within 30 days of delivery and the box is unopened and in original packaging, we'll refund the product price (shipping non-refundable).
7-Day Sleep Trial (opened)
Not convinced after trying? Within 7 days of delivery we'll accept one opened box per order if:
- ≤ 5 strips have been used
- The remaining strips are clean and returned inside the original packaging. Refund covers the product price (shipping non-refundable). You cover return shipping unless the item arrived damaged/incorrect.
Multipacks (2/3/6-Month)
The Sleep Trial applies to one box only. Any additional boxes in a multipack must be sealed to be eligible for return within 30 days.
How to start a return
- Email hero@herotwo.com with your Order # and reason
- We'll reply with approval and the return address
- Ship the item(s) back and keep your tracking
- We'll process the refund 3–5 business days after receipt/inspection